Politique d’expédition

SHIPPING POLICY

Last updated: August 11, 2026

Thank you for shopping with SnugShroom. This Shipping Policy explains our processing times, shipping methods, local pickup options and delivery expectations.

  1. ORDER PROCESSING - Many SnugShroom products are made to order. Unless otherwise stated on the product page, orders are typically prepared within 1–3 business days before shipment or pickup. Processing time begins after payment has been successfully received. Custom, personalized or high-volume orders may require additional processing time. If additional time is required, we will contact you. Business days do not include weekends or statutory holidays.
  2. SHIPPING LOCATIONS - SnugShroom currently ships primarily within Canada. Availability of shipping to specific provinces, territories or international destinations may vary by product. If shipping is not available to your location, checkout may prevent the order from being completed or we may contact you after the order is placed.
  3. SHIPPING RATES - Shipping rates are calculated or displayed during checkout. Shipping costs may vary depending on: - destination; - package size and weight; - selected shipping method; and - carrier rates. Any applicable shipping charges will be shown before you complete your purchase.
  4. ESTIMATED DELIVERY TIMES - Estimated transit times are provided during checkout when available. Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Shipping times are estimates only and are not guaranteed. Delays may occur due to: - weather; - carrier disruptions; - high seasonal shipping volumes; - customs; - remote delivery locations; or - circumstances outside SnugShroom’s reasonable control.
  5.  TRACKING - Where tracking is available, tracking information will be provided after the order has been shipped. Tracking information may take some time to update after the shipping label has been created.
  6. LOCAL PICKUP - Local pickup may be available for customers in the Victoria, British Columbia area. If local pickup is available for your order, it will be shown as an option during checkout. Customers will be notified when their order is ready for pickup. Please do not arrive for pickup before receiving confirmation that your order is ready. Pickup details, including location and instructions, will be provided after the order is prepared.
  7. LOCAL DELIVERY -  Local delivery may be available in selected areas around Victoria, British Columbia. Availability and delivery fees will be displayed during checkout when applicable. Delivery timeframes may vary depending on location and order volume. Customers are responsible for providing a safe and accessible delivery location.
  8. ADDRESS ACCURACY - Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
  9. FAILED OR RETURNED DELIVERIES - If a package is returned to SnugShroom because of: - an incorrect address; - an incomplete address; - failure to collect the package; or - unsuccessful delivery attempts, the customer may be responsible for additional shipping charges required to resend the order.
  10. LOST OR DELAYED PACKAGES -  If your tracking information shows unusual delays, please contact us. We will make reasonable efforts to assist with carrier inquiries. Once a package has been transferred to the shipping carrier, delivery is handled by that carrier. If a package is confirmed lost by the carrier, please contact us so we can review the available options.
  11. DAMAGED ORDERS - If your order arrives damaged, contact us as soon as possible after delivery. Please include: - your order number; - photographs of the damaged product; - photographs of the packaging; and - a brief description of the issue. Do not discard damaged packaging until the issue has been reviewed, as the carrier may require photographs or inspection. Damaged or defective items may be handled according to our Refund Policy.
  12. CUSTOM AND PERSONALIZED ORDERS -  Custom or personalized products may require additional production time before shipment. Estimated processing times, when different from our standard timeframe, will be provided on the product page or communicated after the order is placed. 
  13. SHIPPING RESTRICTIONS - Certain products may have shipping restrictions because of size, weight, electrical components or carrier limitations. If an order cannot be shipped using the method selected at checkout, we will contact you to discuss available options.
  14. SHIPPING CHANGES - Shipping rates, carriers, delivery areas and processing times may change from time to time. The most current information will be displayed on our website or during checkout.
  15. CONTACT  - For questions regarding shipping, delivery or pickup, please contact: SnugShroom Victoria, British Columbia Canada
  16. Website: snugshroom.ca Email: snugshroomstudio@gmail.com